TERMS AND CONDITIONS OF BUSINESS OF AV-ZONE LIMITED
DEFINITIONS
The following expressions shall have the following meanings:
“Supplier”, “AV-Zone” or “Seller” means AV-Zone Ltd. of Harpenden;
“Customer”, “Buyer” or “Client” means any person or business who purchases Services and/or Products from the Supplier;
“Proposal” means a statement of work, quotation or other similar document describing the Services and/or the Products;
“Services” means the services as described in the Proposal and includes any materials required to complete the work;
”Products” means any products supplied by the Supplier to the Customer, excluding sundry and consumable materials needed to complete the installation of the products ;
“Terms and Conditions” means the terms and conditions of supply of Services and/or Products set out in this document and any subsequent terms and conditions agreed in writing by the Supplier;
“Order” means the formal acceptance by the Customer of the Proposal, at which time the Proposal will be converted to a Sales Order;
“Agreement” means the contract between the Supplier and the Customer for the provision of the Services and/or Products incorporating these Terms and Conditions;
“Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, right to extract or exploit information from a database, database rights, know-how, confidential information or process, any application for any of the above, and any other Intellectual Property Right recognised in any part of the world whether or not presently existing or applied for;
“Adjudicator” is the party nominated to resolve a dispute between the Customer and the Supplier.
1. GENERAL
1.1. These Terms and Conditions shall apply to the Agreement for the supply of Services and/or Products by the Supplier to the Customer and shall supersede any other documentation or communication between the Supplier and the Customer.
1.2. These Terms and Conditions shall be in addition to any other proposal-specific Terms and Conditions or Special Conditions listed in any accompanying proposal, either written or sent electronically
1.3. Any variation to these Terms and Conditions must be agreed in writing by the Supplier.
1.4. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services and/or Products, by virtue of any statute, law or regulation.
2. PROPOSAL
2.1. The Proposal for Services and/or Products is any Proposal to which these Terms and Conditions apply.
2.2. The Proposal may take the form of a quotation. Where a verbal estimate has been issued, a Sales Order may be generated directly. In this case the Sales Order will form the Proposal.
2.3. Where a proposal is sent electronically (e.g. email), a link to these Terms and Conditions will be provided.
2.4. Acceptance of any Proposal will assume that these Terms and Conditions have been read and accepted.
2.5. The Proposal for Services and/or Products shall remain valid for a period of 30 days.
2.6. The Proposal must be accepted by the Customer in its entirety or else varied in agreement between Customer and Supplier.
2.7. The Customer shall be deemed to have accepted the Proposal by placing an Order with the Supplier, along with a securing deposit of no less than 10% of the final contract value (at the discretion of the Supplier).
2.8. The Agreement between the Supplier and the Customer, incorporating these Terms and Conditions, shall only come into force when the Supplier confirms an Order in writing to the Customer. Prior to any confirmation the Supplier has the right to refuse any Order.
3. SERVICES, PRODUCTS AND DELIVERY
3.1. The Services and/or Products are as described in the Proposal.
3.2. All goods ordered shall be fully paid for before being delivered to the customer’s site and all risk shall pass to the customer upon delivery
3.3. Retention of title - All goods remain the property of AV-ZONE LIMITED until payment for all the associated goods supplied and/or services rendered has been received in full. Unpaid for goods may be recovered from the Customer to defray costs.
3.4. The sale value must be agreed at the point of order & is non-negotiable upon collection or at any later date. Acceptance of the quotation or Sales Order shall be deemed acceptance of the prices quoted therein.
3.5. Goods which have been damaged, lost or stolen while in the customer's possession or whilst on their site cannot be exchanged or credited, unless such replacement is paid for by the Customer. This excludes any damage loss or theft caused by AV-Zone, its representatives or its bona fide subcontractors during the normal course of installation or commissioning. Damage resulting from any defect is covered under manufacturers’ warranties.
3.6. Faulty goods under guarantee must be returned to the Supplier by the customer. Collection and delivery, if requested, will be charged for at the Seller’s discretion.
3.7. Goods not supplied by AV-Zone Ltd cannot be supported by AV-Zone Ltd in terms of warranty or after-sales support. AV-Zone may install such items but cannot be held responsible if they do not function correctly following correct installation. It will remain the Customer’s responsibility to arrange for repair or replacement of any such items with their chosen supplier. Any callouts to investigate or rectify issues or configure goods supplied by the Customer or other parties, will be chargeable.
3.8. AV-Zone provides a proposal based on both the supply and installation of the goods listed in the proposal. The two elements are linked. Should the Customer choose to supply the same or other similar goods from other parties, AV-Zone’s proposal will be void, and a new proposal for the labour element and remaining supply element may be issued at the Supplier’s discretion.
3.9. Faulty third party goods supplied by AV-Zone will be repaired or replaced in accordance with the manufacturer’s warranty policy only.
3.10. AV-Zone does not provide any additional warranties for equipment, over and above those offered by the equipment manufacturer.
3.11. All deposit payments are non-refundable, as they cover equipment or work already supplied or ordered on the Customer’s behalf.
3.12. These conditions do not affect your statutory rights.
3.13. Any variation to the Services and/or Products must be agreed by the Supplier in writing.
3.14. Any drawings, descriptions or specifications contained in advertising material, brochures or catalogues issued by the Supplier are for the sole purpose of giving an approximate idea of the Products and/or Services and will not form part of any Agreement unless otherwise agreed in writing by the Supplier.
3.15. The Services and/or Products will be delivered between the hours of 09h00 and 17h00 on Mondays to Fridays. The Supplier may vary these times by intimating in writing details of the change to the Customer. Additional cots may be incurred if weekend or unsociable hours work is required.
3.16. Dates given for the delivery of Services and/or Products are estimates only and not guaranteed. Time for delivery shall not be of the essence of the Agreement and the Supplier shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery.
4. PRICE AND PAYMENT
4.1. The prices for Services and/or Products are as specified in the Proposal and are inclusive of VAT, unless otherwise stated (e.g. for new build properties where VAT is not applicable on certain materials)
4.2. The price for any materials required to complete the Services is as specified in the Proposal.
4.3. The terms for payment are as specified in the Proposal, or else, for simple, lower value orders, full payment is due when the goods have been installed and the project is at completion, at the Supplier’s discretion
4.4. Acceptance of the Seller’s price is implied by the Customer upon order placement, by instructing or allowing the work to proceed or by payment of a deposit.
4.5. Labour pricing for projects is usually expressed as a fixed sum to complete the works. If requested, a day rate can be used instead. A day is defined as 8 hours, (normally 9am-5pm unless arranged differently) with an hour for lunch and breaks included. If it proves practical to continue working on any day to achieve completion in one visit, any additional time worked will be charged at an hourly rate. No more than 2 hours additional time will be worked on any one day. If the Supplier judges that more than 2 hours additional time will be needed to complete the job on any day, the Supplier will not attempt to exceed the 8 hour day and will return the following day. A minimum of ½ day will be charged per person in this instance.
4.6. The Customer must settle all payments for Services and/or Products within 7 days of the invoice date.
4.7. The Customer will pay interest on all late payments at a rate of 5% per annum above the base lending rate of the Bank of England.
4.8. The Supplier is also entitled to recover all reasonable expenses, including legal and court fees, incurred in obtaining payment from the Customer where any payment due to the Supplier is late.
4.9. The Customer is not entitled to withhold any monies due to the Supplier unless appropriate notice of not less than 7 days prior to the payment date is given. The amount to be withheld and the reasons must be clearly specified.
4.10. The Supplier is entitled to vary the price to take account of:
any additional Services and/or Products requested by the Customer which were not included in the original Proposal;
any increase or decrease in the cost of equipment or materials due to exchange rate fluctuations or manufacturers’ price changes which my occur between the time of issue of the quotation and the time that the initial deposit is paid;
any additional work required to complete the Services which was not anticipated at the time of the Proposal;
Any variation must be intimated to the Customer in writing by the Supplier.
5. CUSTOMER OBLIGATIONS
5.1. The Customer will provide site access to the Supplier at the times specified in these Terms and Conditions and will co-operate with all reasonable requests by the Supplier.
5.2. The Customer will provide electricity, water and toilet facilities to the Supplier for the purpose of completing the Services.
5.3. The Customer will apply for, obtain and meet the cost of all necessary approvals and permissions required to complete the Services prior to the commencement of the work.
5.4. The Customer will take all reasonable steps to ensure that the Supplier does not sustain any damage or loss to any equipment stored on site.
5.5. The Customer shall be liable for any expenses incurred by the Supplier as a result of the Customer’s failure to comply with the obligations as defined by these Terms and Conditions.
6. SUPPLIER OBLIGATIONS
6.1. The Supplier shall supply the Services and/or Products as specified in the Proposal.
6.2. The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practice.
6.3. The Supplier shall comply with all relevant health and safety regulations.
6.4. The Supplier shall be registered with the appropriate organisation for the purpose of self-certification or notify building control to arrange for an inspection of the work carried out if so required to do so in terms of the relevant building regulations.
6.5. In addition to the undertakings specified in Clause 7.4 the Supplier shall ensure that all necessary licenses and permissions required to provide the Services and/or Products are current
6.6. The Supplier shall not be responsible for waste management and disposal of packaging of equipment required in the course of providing the Services and/or Products. The packaging belongs to the Customer and is part of the equipment purchased.
6.7. The Supplier shall hold valid employer and public liability insurance policies.
6.8. The Supplier shall notify the Customer in writing of any intention to engage another contractor to handle the entire works, apart from subcontractors who would be performing under the Supplier .
7. CANCELLATION
7.1. The Customer may cancel an Order for Services and/or Products by notifying the Supplier in writing within 7days of placing the Order and any monies paid by the Customer will be refunded in full subject to the deduction of a minimum administration charge of 15% of the full contract value or as determined by the Supplier on a case by case basis.
7.2. In the event of a cancellation, the costs for any cabling or equipment which has already been installed, fixed or in any other way used, will not be refundable, and will be the responsibility of the Customer to recover the costs of these items by resale.
7.3. If the Customer does not notify any cancellation within the time specified in Clause 8.1 any monies paid will not be refundable.
8. INSPECTION OF PRODUCTS AND SERVICES
8.1. The Customer shall inspect the Products and/or the Services on delivery and notify the Supplier of any damaged, missing or defective items or work within 14 days from the date of delivery.
9. DEFECTIVE PRODUCTS AND SERVICES
9.1. The Supplier guarantees that the Services supplied will be free from defects in materials and/or workmanship for a period of 12 months from the date that the Services and/or Products were supplied. Manufacturers’ guarantees will apply to all equipment. The supplier will apply the manufacturer’s warranty terms and conditions to the goods supplied
9.2. Clause 10.1 does not apply:
9.2.1. if a fault arises due to any subsequent mechanical, chemical, electrolytic or other damage not due to a defect in the Services and/or Products after risk has passed to the Customer;
9.2.2. if a fault arises due to willful damage, abnormal working conditions, failure to follow instructions, misuse, alteration, unauthorised repair, improper maintenance or negligence on the part of the Customer or a third party.
9.2.3. If the Services and/or Products are found to be defective in accordance with these Terms and Conditions then the Supplier shall, at their sole discretion, either repair, re-perform or replace the Services and/or Products or refund any monies paid for the defective Services and/or Products if such repair or rectification cannot be performed.
9.2.4. If the Customer has not paid for the Services and/or Products in full by the date the defect in Services and/or Products is notified to the Supplier then the Supplier has no obligation to remedy the defect in terms of this Clause10.
10. PROPERTY AND RISK
10.1. Risk in the Products or in any property or materials used to provide the Services shall pass from the Supplier to the Customer when the Products or property or materials leave the premises of the Supplier or on delivery if the Supplier or their Supplier is transporting the items to the Customer’s chosen site.
10.2. Adequate insurance should be held by both parties to protect the Products or any property or materials that are within their care.
10.3. Title or ownership of any property or materials belonging to the Supplier remains with the Supplier until payment is received from the Customer in full.
10.4. The Customer must store any property or materials belonging to the Supplier separately from any other property or materials belonging to the Customer or a third party.
11. TERMINATION
11.1. The Agreement shall continue until the Services and/or Products have been provided in terms of the Proposal or any subsequent date as mutually agreed in writing by both parties or until terminated by either party in accordance with these Terms and Conditions.
11.2. The Customer may terminate the Agreement if the Supplier fails to comply with any aspect of these Terms and Conditions and this failure continues for a period of 8 weeks after notification of non-compliance is given.
11.3. The Supplier may terminate the Agreement if the Customer has failed to make over any payment due within 12 weeks of the sum being requested.
11.4. Either party may terminate the Agreement by notice in writing to the other if:
11.5. the other party commits a material breach of these Terms and Conditions and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
11.6. the other party commits a material breach of these Terms and Conditions which cannot be remedied under any circumstances; or
11.7. the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
11.8. the other party ceases to carry on its business or substantially the whole of its business; or
11.9. the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
11.10. In the event of termination the Customer must make over to the Supplier any payment for work done and expenses incurred up to the date of termination.
11.11. Any rights to terminate the Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of the Agreement as at the date of termination.
12. WARRANTIES
12.1. The Supplier warrants that the Products will, at the time of delivery, correspond to the description given in the Proposal.
12.2. The Supplier warrants that the Services will be performed using all reasonable skill and care.
12.3. Manufacturer’s warranties apply to all equipment supplied. These warranties include the right to cure, where a reasonable attempt to repair any apparently faulty goods is allowed onvce the goods have been used for any period.
13. RETURN OF EQUIPMENT
13.1. Goods may only be returned if the following conditions are met :
13.1.1. The faults are proven to be a patent or latent defect in the equipment
13.1.2. The manufacturer’s warranty is still in force and allows for returns after the time elapsed
13.1.3. The supplier and manufacturer have had a fair opportunity to examine the alleged fault and rectify it if possible or to determine that the cause of the alleged fault is or is not not the fault of the equipment itself (see below)
13.1.4. The faults are not caused by external equipment connected to the equipment, such as cables, input or output device unsuitability/ compatibility or damage to the equipment or associated installation e.g. cabling, mountings, power supplies or any other item required to make the product work.
13.1.5. The faults are not caused by user error or lack of knowledge of the system
14. LIMITATION OF LIABILITY
14.1. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Service and/or the Products.
14.2. The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
14.3. For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services or supply the Products by any agreed completion date.
15. INDEMNITY
15.1. The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise directly or indirectly from the Customer’s breach of any of its obligations under these Terms and Conditions.
15.2. The Supplier undertakes that it will indemnify and hold harmless the Customer against all proceedings, costs, expenses, liabilities, injury, death or damages arising from negligent performance or breach or failure of performance by the Supplier of any obligations under these Terms and Conditions.
16. SETTLEMENT OF DISPUTES
16.1. Any dispute arising under this Agreement will be referred to and decided by the Adjudicator.
16.2. The Adjudicator will be appointed by application to AV-Zone Ltd.
16.3. A party wishing to refer a dispute to the Adjudicator shall advise the other party of this intention in
writing at any time during the term of this Agreement. The dispute must then be referred to the Adjudicator within seven (7) days of this intention being intimated.
16.4. The Adjudicator shall act impartially and be free to take the initiative in ascertaining the facts and the law. The Adjudicator must reach a decision within twenty eight (28) days of referral or such longer period as the parties may agree.
16.5. During the period of adjudication both parties must continue with their obligations as stated in this Agreement.
16.6. The decision of the Adjudicator is binding on both parties unless and until revised by legal proceedings, arbitration or agreement.
16.7. The Adjudicator will decide which party is liable to meet the fees of the adjudication and in what proportion if both parties are held liable.
17. INTELLECTUAL PROPERTY RIGHTS
17.1. All intellectual property rights, registered or unregistered, including but not limited to patents, trademarks, design rights and know-how remain the property of the Supplier and cannot be used by the Customer without the written permission of the Supplier. The customer may not request any detailed design documentation, such as may benefit any competing suppliers, prior to placing an order and shall have to accept the level of detail provided in the proposal until an order is accepted by the Seller.
18. FORCE MAJEURE
18.1. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to natural disasters, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
19. RELATIONSHIP OF PARTIES
19.1. Nothing in the Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.
20. ASSIGNMENT
20.1. The Customer shall not be entitled to assign its rights or obligations or delegate its duties under the Agreement without the prior written consent of the Supplier.
21. SEVERANCE
21.1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
22. WAIVER
22.1. The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.
23. NOTICES
23.1. Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Proposal or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.
24. THIRD PARTY RIGHTS
24.1. Nothing in these Terms and Conditions intend to or confer any rights on a third party.
25. ENTIRE AGREEMENT
25.1. These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.
26. GOVERNING LAW
26.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
