Chat ...Speak with the clients and get an idea of what they want to achieve, how fanatical they are or aren't about sound and picture quality, and guage a level of system required
Visit the site - by having a walkaround with the client and their builders/ designers/ architects, a much better idea of the aesthetics and positions of equipment can be attained, which helps with cabling estimates, and also lets us see what is possible and what may be more difficult
Propose a solution for the client with an estimate based on discussions. Our proposals always summarise our interpretation of the discussions and the requirements of the client. For small scale jobs, the proposal may just be an email, and for more complex jobs, will be a separate document with drawings and schedules
Follow up with client - if necessary, modify any requirements or proposed soultions that need to be changed.
Detailed design - If we are awarded the job, a small deposit is taken to cover design costs and a detailed design is performed. We start by working out all the equipment we will need to install and where it will go. Only then can we estimate the correct infrastructure cabling and power requirements. A detailed design document for first fix cabling is then prepared. This may include CAD drawings, wiring schedules, rack design or project timeline schedules on complex jobs, or may just be a general layout drawing on smaller jobs.
First fix - a team is sent in to install all the cabling needed to fulfil the requirements, as well as a few spares to cover any accidental damage during building works. We also suggest to clients to allow for future-proofing, by adding in additional cables for later expansion/ upgrades
Order equipment - there is normally a wait after first fix, while builders and decorators finish up. In such cases we would invoice for the work to date and order the equipment at the right time, so it is ready the minute we can get onto the site to install it all
Second fix - a team is sent to site to install all TVs, speakers, network equipment, source and distribution kit etc. Programmers follow to configure any software programming needed, and everything is setup, updated with software or firmware and tested to make sure it all does what it's supposed to.
Handover and training - we demonstrate the system to the client, and at this stage, any tweaks needed are made to make it as easy to use as possible. The client is shown how to use it and only left when they are confident they have figured it out.
Support - we don't do contracts but we always offer free support for a reasonable period, to cover any software glitches which may occur, or any other issues that may present themselves. Our existing clients will attest to our great levels of dedication to them.