By pressing "Submit" at the point of purchase or providing your credit or debit card details for payment over the phone, you agree to the following:

These terms & conditions (together with the documents referred to in the terms) apply to any orders for products placed on this website, and to your use of the website. Please read them before placing an order or using this website. You should print a copy of these terms for future reference.

If you do not agree with these terms, please do not use this website and do not order products on the website.

We may change our terms at any time, so please do not assume that the same terms will apply to future orders. You should always read our terms & conditions before placing an order.

In this page, we call the terms & conditions the "terms & conditions" and the "terms" and refer to AZ-Zone as "we" "us" and "our".

Your status:

By placing an order through our site, you agree that:

(a) You can enter into binding contracts;

(b) If paying by credit or debit card that the products will be dispatched to your credit or debit card address.

We are AV-Zone Ltd. Reg'd in England (2003) Co No:  4960059, registered office Vaughan Chambers, Vaughan Road, Harpenden, Herts, AL5 4EE. We trade online under the name "AV-Zone".

In this contract, we may refer to AV-Zone with the words "us", "we", and "our".

We can be contacted by email (sales@av-zone.co.uk), by telephone on 07903485618 or mail at 32 Kipling Way, Harpenden, AL5 4XG. Our Contact Us page contains additional ways of contacting us.

After placing an order, you will receive an email from us acknowledging that we have received your order (providing you have supplied your email address). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy the relevant products advertised for sale. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until we confirm the dispatch of such products in a separate Dispatch Confirmation.

If your order is conditional on all items being supplied, please specify this in the "additional comments" box at the point of purchase.

Orders for Goods:

When you order products on this website, you confirm that you are purchasing the products in your basket and that you will pay for these products in full. If you have selected an offline order you confirm that it is your intention to purchase these products and that you will dispatch payment without delay.

Product descriptions on this site can change at any time, for example when a product is updated by the manufacturer. Changes will not affect products for which you have already received a Dispatch Confirmation.

Before placing an order, please check that the description meets your needs.

Delivery of products:

We will send the products to the address you state on PayPal when placing the order. When you make a purchase using a credit/debit card, we will only deliver the products to your card's registered address.

We will deliver the products by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

We will attempt to dispatch your order within 5-7 working days, but on some very popular items, we may take up to 10 days or longer, in which case we will email or phone you.

We cannot be held responsible for delays caused by manufacturers' supply inadequacies, nor those of their UK agents, couriers or distributors, and in these cases , we will notify of any major delays, at which time you have the right to cancel the order.

Once the products have been delivered, they are your responsibility and at your risk. Goods signed for in good condition are assumed to have been checked by you, and by signing for the received goods as being 'in good condition', you are waiving any claim against transport or handling damage by the couriers and hence any insurance claims we may have against them. Please ensure goods are not damaged before accepting delivery. This does not affect the functionality of the unit, only cosemtic damage,.ie.if the unit appears to be in perfect condition but still does not work once plugged in, this is covered by warranty

If the products are lost or damaged in transit, please inform us within 3 days and refuse delivery of any obviously damaged goods.

Your right to cancel (consumers only):

If you are contracting as a consumer (that is, not buying products for a business or organisation), the following right applies to you.

If you are contracting as a consumer, you may cancel a Contract (for any reason at all) at any time within 7 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out below).

To cancel a Contract, you must inform us by telephone on 07903485618, whereupon we will provide you with further instructions. You must return the products to us immediately at your own cost and risk, in exactly the condition you received them in, i.e.all packaging and contents must be present. If packaging or items are missing from your returned items, we reserve the right to deduct the cost of replacement  for missing items, e.g. remote controls, manuals, cables etc.

You will not have any right to cancel a Contract for the supply of products that have been customised for you, such as pre-cut or terminated speaker cables.

Details of this right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

Before returning products to us, you must keep them in your possession and must take reasonable care of them.

When you return products to us (for instance, because you are a consumer and have cancelled the Contract between us within 7 working days of receipt of the products, or because you claim that the products are defective), we will examine the returned products and will notify you of whether you are entitled to a refund. We will notify you by email and within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

If you are a consumer and have used the right to cancel (set out above) to cancel the Contract between us within 7 working days of receiving the products, we will refund you in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

Products which have been misused, abused or used not in accordance with the manufacturer's instructions, shall not be eligible for replacement or refund, and you shall be responsible for the cost of repair.

Products wish you wish to return after 7 days of receipt, which are not defective or damaged in any way, will not be refundable. If you have not informed us of any damage or defect within 7 days of receipt and have signed for the goods as being in good condition, we reserve the right to assume you have received the items in perfect condition. We cannot accept returns of goods after 7 days of receipt, other than on the basis of being defective, at which point we may repair the items or replace them directly with the identical make and model.

All defective products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.

We reserve the right to change prices of products without notice, but such changes will not affect orders for which we have issued a Dispatch Confirmation.

In the unlikely event that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.

The prices stated on the website include VAT but do not include the cost of delivery, which is quoted for separately during the order process.

All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.

All products are brand new and delivered as supplied by the manufacturer unless stated otherwise. In the case of DVD players, when listed specifically as "Multi-Region" this can entail a player modification which requires the outer carton to be opened, the software to be updated and the player to be tested prior to dispatch.

We grant you a limited right to use the website. The right is non-exclusive, revocable, and subject to the restrictions in these terms.

We or our licensors own all rights in the website and you shall acquire no rights.

Except as part of ordinary use of the website, you may not copy, reproduce, modify, download or use in any form the contents of the website without first obtaining our permission.

Our privacy policy applies to your use of this website and to purchases made on the site.

We will only be liable to you for losses (directly or indirectly) caused by breach of our obligations, where these losses were reasonably foreseeable by both you and us at the time that the contract for the sale of the products came into effect. Our maximum liability to you will be the value of the relevant products (including the cost of delivery).

We will not be liable to you for losses that were not caused by any breach of our obligations. If you did not enter into the Contract with us as a consumer, we will not be liable to you for your business losses unless such losses arose as a direct result of us breaching the contract. We will not be liable for any delay or failure to comply with our obligations under these terms if the delay or failure is caused by anything beyond our reasonable control.

The above does not affect your statutory rights.

None of the above affects your statutory rights. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract.

Persons who are not a party to these terms shall not have any rights under them.

We will comply with all applicable legislation and regulations, including the Data Protection Act 1998.

These terms are governed by English law and the English courts have exclusive jurisdiction.